In such case, you need to issue a Credit Note which they can adjust in their next purchase. There can be a situation where your customer had already made the payment and then returned the goods. In case of sales return of goods and services, you can record the same using Credit Notes.

The price hike after supply can be recorded in TallyPrime, using Debit Note.

In some cases, you may also need to increase the price of the goods sold, if you have considered an incorrect rate for the goods. The price hike after supply can happen due to price fluctuations of certain goods. There can be scenarios where the price of the product increases after the sales were made. In case the customer wants to exchange the product, you can record the Credit Note and adjust it with the new sales invoice. In TallyPrime, you can record both instances of sales returns. Once the sales return is recorded, you must share the Credit Note with your customer so they can adjust the amount on their next purchase. The sales returns can be after or before receiving the payment, and the accounting method for both such cases is different. You can record sales returns using Credit Notes in TallyPrime, as it provides you with the option to mention the reason for such a return. In TallyPrime you can record all such transactions and view them in the Credit Note Register. Such a situation can arise if incorrect rates are considered at the time of sale or there is a fluctuation in the rates. Apart from sales return, there can be situations where the sale value is increased after the sales were made. These returns can be for an entire supply or for a portion of the supply, which may occur for a variety of reasons, including low-quality products, damage to the product, late delivery, surplus delivery, and more. Sales return happens when a customer returns a product or service to the seller for a refund or exchange. PDF Record Credit Notes for Sales Returns and Increase in Sale Value

Grandtotal in invoice